Orders are usually processed within 1–3 working days after payment has been received.
Orders are not processed on weekends or public holidays.
During busy periods, processing times may be longer.
You will receive an email confirmation once your order has been dispatched.
We currently ship to the United Kingdom, Ireland and France.
If shipping to other locations becomes available, this will be shown at checkout.
Shipping costs are calculated at checkout.
Current shipping rates:
Orders under £50 — £5.95 delivery
Orders over £50 — Free delivery
Shipping rates may change at any time without notice.
Estimated delivery time after dispatch is usually:
3–5 working days
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
courier issues
weather conditions
incorrect address details
events outside our control
We are not responsible for delays once the order has been shipped.
Please make sure your shipping address is correct before placing your order.
We are not responsible for orders sent to incorrect addresses provided by the customer.
If an order is returned to us, additional shipping charges may apply.
If your order has not arrived within a reasonable time, please contact us.
We may need to wait for the courier to complete their investigation before issuing a replacement or refund.
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
Order number
Photos of the packaging
Photos of the product
We will review the issue and arrange a solution where appropriate.
Products sold on this website are supplied for laboratory and research use only.
Customers are responsible for ensuring that products are stored correctly after delivery.
We cannot accept responsibility for damage caused by improper storage after the order has been received.
For shipping questions, contact:
BioScience Labs
info@biosciencelabs.co.uk
biosciencelabs.co.uk
