We want you to be satisfied with your order.
If you have any issues with a product, please contact us as soon as possible so we can review the situation.
Due to the nature of the products sold, returns and refunds are subject to the conditions below.
We only accept returns if:
The item is unused
The item is unopened
The item is in its original packaging
The return request is made within 14 days of delivery
Items that have been opened, used, or damaged after delivery cannot be returned.
To request a return, please contact us before sending anything back.
Returns sent without approval may not be accepted.
For safety and quality control reasons, we cannot accept returns for:
Opened products
Used products
Products with broken seals
Custom or special orders
Clearance items (if applicable)
This policy helps ensure product integrity for all customers.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include:
Order number
Photos of the item
Photos of the packaging
We will review the issue and arrange a replacement or refund if appropriate.
Once a return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method.
Please allow several working days for the refund to appear depending on your payment provider.
Shipping costs are non-refundable unless the error was our fault.
We only replace items if they are:
Defective
Damaged on arrival
Incorrectly supplied
We do not offer exchanges for change of mind.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for lost returns.
Orders may only be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return process.
Products sold on this website are supplied for laboratory research purposes only.
Products must be handled by qualified individuals and stored correctly.
Returns cannot be accepted for products that have been opened or improperly stored after delivery.
For returns or refund requests, contact:
BioScience Labs
info@biosciencelabs.co.uk
biosciencelabs.co.uk
